At The Radnor Hotel we have a strong commitment to providing excellent service to all of our customers, including respecting their concerns about privacy. We understand that visitors to our website may have questions about whether and how this website collects and uses information. Accordingly, we have prepared this statement to inform you of our privacy principles. Use of this website by you will be deemed as your acknowledgment and acceptance of this privacy statement and any associated terms of service policies.
Visitors who browse this website do so on an anonymous basis. We have not configured this website to collect any personally identifiable information without your input. This means that, unless you voluntarily and knowingly provide us with information, we will not know your identity, your e-mail address, or any other personal information identifiable to you. When users request a page from our site, our servers log the user’s current IP address. We do not link IP addresses to anything personally identifiable. Thus, each user session is anonymous.
When we need to collect information from you, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our hotels or restaurants, sign up for an email newsletter, buy a gift certificate or request information via contact form, we may ask you for information such as name, address, telephone number, e-mail address, credit card information and room preference to process your request. We will use your e-mail address to send a confirmation and, if necessary, might use the other information to contact you per your request. When we ask you for personal data when making a reservation or purchasing a gift certificate, including your name, address and credit card data, it is protected by Secured Sockets Layer (SSL) technology provided you are using a SSL enabled browser. After information reaches us, it is stored on a secure server that resides behind a firewall that is designed to block access from outside the Company. We may also ask you to fill out an online customer survey, to obtain your suggestions or comments about your use of our services, or for similar purposes. Providing this information is voluntary. We also, at times, monitor aggregated data regarding use of the site for marketing purposes and to study, improve and promote use of the site. In connection with such purposes, we may share aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data does not reveal personal information about individual site users in any way that identifies who they are or how to contact them.
Like many companies, from time to time we may use “cookie” technology on our site. When you visit our site, the cookie tells us whether you’ve visited us before or are a new visitor, where you were referred from and also tells us if you booked. The cookie does not track any personal information about you or provide us with any way to contact you, and the cookie does not extract any information from your computer.
We treat the information you provide to us as confidential information; it is, accordingly, subject to our company’s security procedures and strict corporate policies regarding protection and use of confidential information. Information gathered is used only for the purpose for which the information was collected and is not used or shared with other companies. The personal information you provide to us for making a reservation, buying a gift card or requesting information via contact form is used for the purpose of meeting your specific request. If you cancel your reservation, the information is stored for record keeping purposes only and is not accessed again. The information you provide may be used for direct marketing, and we may use the services of a third party to assist in our marketing efforts.
If you choose to leave this site via links to other sites, we are not responsible for the privacy policies or content of those sites, nor are we responsible for the cookies those sites might deposit on your hard drive. If you decide to make an online reservation at this site, you will be linked to a reservation interface and a third party booking engine (“Booking Engine”). While it appears to be part of our site, the Booking Engine is in fact provided by a third party and is governed by its privacy practices. We understand that security remains the primary concern of online consumers and have chosen the Booking Engine vendor carefully. Information provided to or on other third party sites (for example, social media sites where we maintain a presence or third party payment processors) is subject to the privacy policies and terms of service on those sites. We encourage users to read the privacy policies of those sites before submitting personal information.
Please be aware that this site has not been designed for, and is not intended to be used by anyone under the age of 18. Accordingly, this site should not be used by anyone under age 18. We specifically request that persons under the age of 18 not use this site or submit or post information to the site. Should we inadvertently acquire personal information or other data from users under the age of 18, we will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used the site and submitted personal information without solicitation by or permission from us.
We will disclose personal information when required by law or in good faith belief if such action is necessary or desirable to comply with the law, protect or defend the rights or property of our hotels, the site or its users.